Young woman working in a warehouse using NetSuite ERP for inventory management

AI Across NetSuite: Lessons from the Front Line of ERP Innovation

by AINetSuite ERP
Young woman working in a warehouse using NetSuite ERP for inventory management
  • AI, NetSuite ERP

AI in ERP is no longer a future concept, it’s already embedded within platforms like NetSuite. According to Brian, our NetSuite Systems Design Specialist at OSSM, this shift is reshaping what businesses should expect from their systems.

In simple terms, NetSuite is moving beyond being just a system of record. It is evolving into a platform that actively supports decision-making.

During our recent panel discussion, Brian shared practical insights into how AI is currently being used within NetSuite ERP and what businesses can expect moving forward.

From record-keeping to real-time decision making

Traditionally, ERP systems have focused on storing and organising data. Businesses input transactions, generate reports, and use that information to understand past performance.

However, this approach is changing.

As Brian highlighted, ERP is becoming far more strategic — shifting from a passive system to one that provides guidance and direction. This represents one of the key NetSuite ERP benefits: moving away from retrospective reporting towards real-time, forward-looking insights.

With AI integrated across the platform, NetSuite ERP can analyse data continuously, enabling organisations to respond faster and make more informed decisions as situations unfold.

What AI in NetSuite looks like today

With so much discussion around AI, it’s important to focus on what is already available within NetSuite today.

From Brian’s perspective, the value lies in several core capabilities:

Real-time decision support
Machine learning is already embedded within NetSuite ERP, identifying anomalies and exceptions as they occur. This allows teams to address issues immediately, rather than discovering them weeks later.

Automation of manual processes
Processes such as invoice handling and inventory reconciliation, which previously relied heavily on spreadsheets and manual intervention, can now be automated. This reduces errors and allows teams to focus on higher-value work.

Forecasting and predictive insights
AI supports forecasting and trend analysis, helping organisations anticipate future outcomes rather than simply reviewing historical data.

Natural language interaction and reporting
With tools like Copilot, users can interact with the system using plain language to generate reports and insights instantly. This makes data more accessible across the organisation.

As Brian noted during the session, many of these capabilities are already in place and delivering tangible value today.

AI across the entire NetSuite environment

A key strength of NetSuite is that AI is not limited to a single module, it is embedded throughout the entire platform.

This enables:

  • • Finance teams to access real-time insights, automate reconciliations, and move closer to continuous close
  • • Operations teams to identify inefficiencies and act quickly on AI-driven recommendations
  • • Customer-facing teams to gain a more complete, data-driven understanding of customer interactions

For many organisations, this is where the real impact is realised. AI becomes part of everyday processes rather than a separate tool that requires additional effort to use.

Where AI in NetSuite is heading next

While current capabilities are already delivering value, the future direction is equally important.

According to Brian, AI is moving beyond a “copilot” role towards more autonomous functionality, where systems not only suggest actions but begin to carry them out with minimal input.

In practical terms, this could include:

  • • Financial period-end becoming an ongoing, continuous process rather than a monthly pressure point
  • • AI automatically identifying anomalies and preparing reports
  • • Workflows operating with greater efficiency and fewer delays, with less manual involvement

This progression reinforces one of the core NetSuite ERP benefits: enabling businesses to operate in real time with increased confidence and control.

The reality check: Data, governance and change

Despite the potential, success with AI depends on having the right foundations in place.

One of Brian’s key messages was clear: poor data quality leads to poor outcomes. If data is inconsistent or incomplete, the insights generated by AI cannot be relied upon.

Governance is another important consideration. As AI becomes more embedded, organisations need clarity on how data is managed, who has access, and how outputs are generated.

There is also a people aspect to consider.

AI will change how teams operate. Finance professionals may move away from manual processing towards exception handling and analysis, while other users will engage with systems through natural language rather than traditional navigation.

This makes training and change management essential. Teams need to understand both how to use AI and how their roles are evolving.

Taking a practical approach to AI in NetSuite

With so much development in this area, it can feel overwhelming. However, a practical approach is often the most effective.

Start by reviewing what is already available within your NetSuite ERP environment. Many organisations already have access to AI capabilities that can deliver immediate benefits.

Next, focus on clear outcomes. Whether the goal is to improve forecasting, accelerate processes, or enhance visibility, AI initiatives should align with defined business objectives.

Finally, ensure the right foundations are in place. Clean data, strong governance, and effective training are critical to successful adoption.

Why the right NetSuite partner matters

As AI continues to evolve within NetSuite, the role of the right partner becomes increasingly important.

At OSSM, we work closely with our customers to understand both current capabilities and future developments, helping them adopt AI in a way that aligns with their business needs. From implementation through to optimisation, our focus is on ensuring your NetSuite ERP environment is positioned to take full advantage of these advancements.

Want to see what this looks like in practice?

If you’d like to explore how AI is shaping NetSuite in real-world scenarios, get in touch with our team at sales@ossmcloud.co.uk today.

About the Author

Picture of Roger Gribbin

Roger Gribbin

Roger Gribbin is an IT professional with over 25 years of experience in various roles, involving assisting customers with selection projects for ERP, CRM, and BI, as well as hands-on implementation and project management in medium-sized organisations in Ireland. He currently serves as the Sales Director for the Noledge Group.

Close-up of laptop with creative AI circuit brain representing NetSuite ERP and embedded intelligence

AI vs Copilots: What Matters for Organisations in 2026, and How NetSuite Stands Out

by AINetSuite ERP
Close-up of laptop with creative AI circuit brain representing NetSuite ERP and embedded intelligence
  • AI, NetSuite ERP

Artificial intelligence continues to dominate business discussions, but the real challenge in 2026 is turning ambition into action. The focus is no longer on testing ideas in isolation, but on making AI a reliable part of daily operations. For organisations planning to adopt AI at scale, success depends on integrating it into the systems and processes people already use, rather than relying on disconnected tools.

NetSuite ERP has been built with this transition in mind, supporting the move from experimentation to practical application. Instead of positioning AI as an external assistant or bolt-on feature, NetSuite embeds intelligence directly into operational workflows. This means insights, automation, and anomaly detection are available at the point of work, enabling teams to respond immediately and turn data into decisions without switching systems.

AI, Copilots, and Embedded Intelligence

To understand how AI can deliver real business value, it is helpful to separate three key approaches:

General-purpose AI
Usually accessed through public platforms, general-purpose AI can be useful for drafting content or generating ideas. However, it is rarely connected to ERP processes in a controlled, secure way.

Copilots
These tools act as digital assistants, helping users complete tasks, answer questions, and surface insights. In many cases, they operate alongside systems rather than being embedded within core business processes.

Embedded intelligence
This model places AI directly inside software and workflows, allowing systems to learn from data, adapt to changing conditions, and produce outcomes in real time without constant manual input.

NetSuite incorporates elements of all three, but its greatest strength lies in embedded intelligence. Ask Oracle, NetSuite’s natural language interface, enables users to search, explore, and take action using everyday language, while remaining within the ERP environment. It delivers responses that are grounded in business context and explains not only results but also the reasoning behind them, supporting more informed collaboration across teams.

Unlike standalone copilots that focus primarily on providing answers or generating content, NetSuite ERP integrates AI into everyday activity. Whether reviewing data or managing transactions, users can rely on Ask Oracle for immediate guidance and insights that align with the task at hand.

What really matters in 2026

For senior leaders, the discussion has moved beyond whether AI should be adopted and now centres on where it can consistently deliver measurable business value. Organisations are increasingly focused on identifying clear use cases that support defined objectives, such as accelerating financial close processes or improving forecasting accuracy.

To achieve this, AI must extend beyond personal productivity tools and become part of the core systems that manage operations and financial performance. When intelligence is built into these workflows, it can drive meaningful efficiency improvements across the organisation.

Responsible deployment is also critical. When AI plays a role in decisions that affect cash flow, stock levels, or regulatory compliance, governance and security must be built in from the outset. NetSuite’s AI capabilities are delivered on Oracle Cloud Infrastructure, offering enterprise-grade security, performance, and reliability, while ensuring actions remain aligned with defined controls and business rules.

How NetSuite approaches AI differently

NetSuite’s approach to AI is grounded in its platform architecture. A single, unified suite combines financial management, CRM, eCommerce, and operational functions, creating a consistent source of data across the organisation. This unified dataset is essential for generating insights that are accurate, relevant, and actionable.

On this foundation, NetSuite delivers intelligence that supports real workflows rather than operating as a separate layer. This allows teams to improve everyday performance through practical applications such as:

• Exception Management – Automatically reviews financial activity to detect unusual patterns and recommend corrective actions, helping reduce risk and prevent errors

• Narrative Reporting – Produces written explanations, summaries, and visual outputs from operational and financial data, accelerating analysis and communication

In addition to supporting routine processes, NetSuite AI also provides decision support by highlighting trends and relationships within data:

• NetSuite Planning and Budgeting – Applies AI to identify anomalies and patterns, enabling finance teams to better understand the drivers behind performance

• NetSuite Analytics Warehouse – Uses intelligent discovery tools to uncover revenue opportunities and key business indicators, supporting informed decisions across departments

NetSuite ERP benefits and how OSSM can help

For organisations assessing NetSuite ERP benefits, embedded AI is a major differentiator. Built directly into the platform, it enhances finance, operations, planning, and reporting by reducing manual effort, improving control, and enabling more proactive, data-led decision-making. Over time, this embedded intelligence can contribute to stronger performance, improved efficiency, and healthier margins.

Working with experienced NetSuite consulting partners is key to realising these advantages. As a leading NetSuite Solution Provider in the UK, OSSM supports organisations through implementation, optimisation, and ongoing development. Our team helps define relevant AI use cases, configure workflows, and extend NetSuite with industry-specific capabilities, ensuring that intelligent features are aligned with genuine business needs.

For organisations ready to move beyond experimentation and embed AI into daily operations, NetSuite is designed for this next phase. Speak with our specialists to learn how intelligent workflows can increase efficiency, strengthen decision-making, and reshape the way your business operates.

About the Author

Picture of Brian Doherty

Brian Doherty

Brian is an experienced Solution Consultant with deep expertise in the ERP software industry, having worked with NetSuite solutions since 2013. Prior to that, he supported and implemented Sage finance and ERP systems. Over the years, Brian has successfully project managed, implemented, and supported NetSuite across a range of industries. He brings a strong focus to business process analysis, working closely with customers to align solutions with their specific needs and objectives.

NetSuite ERP Benefits in construction

Why NetSuite ERP is the smart choice for AI-driven business insights

by AINetSuite ERP
NetSuite ERP Benefits in construction
  • AI, NetSuite ERP

Artificial Intelligence (AI) is reshaping how businesses operate across all industries. From accelerating decision-making to reducing time spent on manual tasks, AI is becoming a powerful tool for businesses looking to stay competitive. As ERP systems evolve to meet this demand, organisations are increasingly seeking smarter, more automated solutions to drive growth.

According to a 2023 IDC report, more than 65% of businesses now consider AI essential to their ERP strategy. This growing reliance on AI reflects the urgent need for modern businesses to adapt to rapid change. With its AI-powered capabilities, NetSuite ERP delivers key advantages that help businesses boost performance, improve efficiency, and make better-informed decisions.

As experienced NetSuite ERP partners, OSSM is helping businesses across the UK unlock the value of intelligent ERP. Here are some of the key reasons why NetSuite ERP is a smart choice for businesses embracing AI:

1. Seamless AI integration 

AI capabilities within NetSuite are built into the platform, eliminating the need for additional tools or lengthy setup. Users gain instant access to embedded AI features designed to support everyday tasks. One example is ‘Ask Oracle’, which enables natural language queries, making it easier to search, find, and take action within the system.

2. Customisable AI features 

NetSuite gives users the flexibility to tailor AI tools through APIs and tools like SuiteScript GenAI. These customisable options allow businesses to align AI features with their workflows. Even features like Text Enhance, though simple at first glance, can be extended using Prompt Studio to deliver targeted functionality.

3. AI and data-driven decision-making

While SuiteAnalytics Assistant is expected in the next release, NetSuite already provides advanced reporting tools through its platform. Businesses can also take advantage of the NetSuite Analytics Warehouse (NSAW), a robust data warehouse similar to Power BI. NSAW allows users to connect to external data sources, including Excel and third-party databases, making it easier to build comprehensive, AI-enhanced reports.

4. Efficiency at the core

NetSuite supports financial decision-making with intelligent features like Financial Exception Management, which identifies anomalies and helps prevent costly errors. These insights are key to helping businesses stay ahead of risks and act quickly when issues arise.

5. Enhanced personalisation 

AI tools in NetSuite improve workflows across key business functions, including finance, supply chain, and sales. For instance, the Supply Chain Control Tower uses AI to help detect disruptions and highlight areas of concern, allowing teams to take proactive measures before problems escalate.

Intelligent Item Recommendations enable NetSuite users to enhance customer experiences by offering tailored product suggestions. This data-backed personalisation not only improves user engagement but also supports upselling and cross-selling efforts.

6. Built for the future

Running on Oracle Cloud Infrastructure (OCI), NetSuite provides the scalability and security businesses need to grow with confidence. As AI continues to evolve, companies using NetSuite are well-positioned to adopt emerging technologies without disruption.

7. Real-time interaction and accessibility 

By allowing users to interact with AI through conversational prompts, NetSuite empowers more teams to benefit from intelligent features without requiring deep technical expertise. This inclusive approach helps businesses realise faster returns on their ERP investment.

Final Thoughts

The shift towards AI-driven ERP is well underway, and NetSuite is leading the charge. With embedded AI, customisable features, and powerful analytics tools like NSAW, businesses can unlock real value from their data.

Working with trusted NetSuite partners in the UK, like OSSM, ensures a smooth implementation and ongoing support to maximise the benefits of NetSuite ERP.

Discover how OSSM can help your business harness the power of intelligent ERP to drive long-term success.

About the Author

Picture of Brian Doherty

Brian Doherty

Brian is an accomplished Project Manager with a background in the ERP software industry. He possesses expertise in Business Process, Sage Products, NetSuite, Requirements Analysis, and Technical Support. As the Operations Director of OSSM, a member of the Noledge Group, Brian has directly implemented or been involved in the implementation of NetSuite ERP cloud-based software in various businesses across multiple sectors.

NetSuite's financial reporting features

Bridging the Gap: How AI and ESG Are Shaping the Future of Finance Teams

by AIESGNetSuite Financial Management
NetSuite's financial reporting features
  • AI, ESG, NetSuite Financial Management

Gone are the days when the finance team’s primary focus was simply closing the books each month. As business expectations evolve, finance leaders are now stepping into broader strategic roles—playing a crucial part in shaping long-term success across their organisations.

Two major drivers are accelerating this shift: the growing adoption of AI and the increasing focus on ESG. While once seen as emerging trends, both are quickly becoming business priorities as organisations seek to boost efficiency, manage risk, and meet the expectations of customers, investors, and regulators.

In response, many finance teams are reviewing their existing systems, processes, and skills—looking for smarter ways to manage data, embrace automation, and contribute meaningfully to ESG goals. These themes were at the heart of a recent NetSuite webinar, Top Trends Supporting Businesses to Maximise Success, which explored how aligning people, processes, and technology can prepare organisations for the future. Here are some of the key takeaways.

Aligning Technology, Processes, and People

One of the main messages from the session was clear: to see real value from AI, businesses need a strong foundation. As highlighted by NetSuite ERP partners during the webinar, AI’s impact depends entirely on the quality of the data and workflows it is built upon. When applied effectively, AI can:

• Automate repetitive tasks and reduce human error

• Improve forecasting with predictive analytics

• Strengthen scenario planning and supply chain risk assessments

• Speed up access to critical business insights

However, the goal isn’t to replace finance professionals—it’s to elevate them. With AI, teams can shift from time-consuming data entry to more impactful interpretation and strategic decision-making.

This is where modern financial accounting software like NetSuite delivers real value. Its built-in automation, real-time reporting, and intelligent workflows enable finance departments to move from reactive operations to proactive planning—unlocking long-term NetSuite ERP benefits.

ESG Reporting Is Rising Up the Agenda

With new regulatory requirements on the horizon—particularly EU-driven ESG disclosures starting from financial year-ends in 2025—finance leaders are finding themselves at the centre of ESG reporting efforts.

The webinar’s advice? Don’t delay. Start integrating ESG into your systems now.

Implementing an ESG solution today helps avoid last-minute pressures later. NetSuite’s unified data model supports ESG services by bringing together financial and operational data—creating a reliable single source of truth for sustainability reporting. AI also supports ESG initiatives by:

• Capturing and analysing environmental and social performance data

• Automating key elements of ESG reporting

• Tracking progress against sustainability targets in real time

Embedding ESG into your core systems today allows finance teams to move beyond basic compliance and deliver real strategic value—building trust and demonstrating long-term resilience.

At OSSM, we’re already supporting businesses across the UK and Ireland on this journey—helping them integrate ESG services directly into their NetSuite ERP systems for a more efficient and effective approach to sustainability.

Why Many Finance Teams Are Still Struggling

Despite the opportunities AI and ESG present, many organisations are still facing challenges that limit their agility and insight. Common blockers highlighted in the webinar include:

• Outdated systems that lack true cloud capabilities

• Disconnected data and siloed departments

• Manual processes that increase errors and waste valuable time

• Poor collaboration between finance and other business functions

These limitations not only slow down reporting—they make it harder to adapt, stay compliant, or respond quickly to market changes.

The takeaway? Now is the time to modernise. Finance teams need flexible, scalable ERP systems that support automation, enable real-time insights, and empower continuous improvement.

Laying the Groundwork for Smarter Finance

Every business is at a different stage of digital transformation, but a great starting point is understanding where your finance team stands today. Here are a few practical steps inspired by the discussion:

• Map your current processes: Identify where delays, duplication, or inefficiencies exist

• Review your systems: Are your tools helping or hindering progress?

• Upskill your team: Equip staff with the knowledge to work confidently with modern tools and interpret data

• Engage business leaders: Show how finance can support wider strategic goals

Whether your organisation is focused on ESG compliance or looking to harness the potential of AI, it all begins with a solid foundation—underpinned by the right people, processes, and technology.

Looking Ahead

Whether your organisation is preparing for ESG compliance, improving reporting accuracy, or exploring how AI can streamline operations and uncover insights, finance teams are uniquely positioned to drive change.

From engaging with businesses across the UK and Ireland, we see that forward-thinking finance teams are already taking action. Rather than waiting, they’re embracing innovation and turning finance into a more strategic asset for the wider business.

Let our team here at OSSM guide you on the right ERP journey to meet your current and future challenges. Are you ready to future-proof your finance and ERP systems? Book a NetSuite demo and discover how a unified platform can simplify your processes and deliver lasting transformation.

About the Author

Picture of Ray Ryan

Ray Ryan

Ray Ryan is the CEO of the Noledge Group.

With over 30 years of experience in the software industry, Ray's expertise spans from Unix systems to modern cloud ERP solutions. As CEO, he leads the Noledge Group in delivering cutting-edge technology that simplifies business operations for our clients.

Freelance workers communicating while working together on desktop PC in the office.

Unlock Your Business Potential with NetSuite 2025.1: Smarter Financial Management and AI-Driven Insights

by AINetSuite ERPNetSuite Financial Management
  • AI, NetSuite ERP, NetSuite Financial Management

The business landscape is changing fast, and staying competitive requires technology that drives growth, efficiency, and innovation. Introducing NetSuite 2025.1—the newest update to the world’s leading cloud-based ERP platform. This release brings a range of advanced features designed to enhance financial management, streamline automation, and harness AI for smarter decision-making. Whether you’re already using NetSuite or exploring ERP solutions, this update provides the tools needed to propel your business forward. Keep reading to see how NetSuite 2025.1 can elevate operations and support long-term success.

NetSuite 2025.1 – The New Release 

NetSuite 2025.1 introduces powerful enhancements to elevate finance team performance, including an embedded procurement solution and reusable audit documentation templates. With embedded AI, advanced automation, smarter financial management, deeper analytics, and an improved user experience, this release is designed to help finance teams operate more efficiently and effectively.

Whether you’re already using NetSuite ERP or exploring implementation, these updates provide essential tools to support business growth and streamline operations. Built to adapt to evolving business needs and regulatory requirements, NetSuite 2025.1 ensures your organisation stays agile and compliant.

Key Highlights and Features of NetSuite 2025.1

NetSuite 2025.1 delivers a series of enhancements aimed at improving business efficiency, development, and overall productivity. With a focus on intuitive interfaces and streamlined workflows, these updates create a more user-friendly and effective work environment. Here are some of the key improvements:

1. Enhanced Financial Management and Operational Efficiency
The new SuiteProcurement solution simplifies indirect procurement, giving businesses better control over operational supply purchases. It automates approval workflows and electronic document management, improving both accuracy and efficiency. These changes ultimately lead to higher productivity and more streamlined operations.

2. Integrated AI Capabilities
NetSuite has enhanced its Narrative Reporting feature with AI-powered capabilities, allowing businesses to generate reports from financial and transactional data with ease. This reduces the need for manual work, increases accuracy, and provides deeper insights, making strategic decision-making and audit documentation more efficient. Additionally, SuiteAnswers now includes the AI-powered NetSuite Expert, which quickly retrieves relevant help and support content, simplifying the process of finding solutions without having to search through multiple documents. To further accelerate innovation, NetSuite has introduced the SuiteScript Generative AI API, enabling businesses to create custom, AI-powered NetSuite extensions more easily.

3. Improved Customer and Employee Engagement
NetSuite Connectors now offer businesses the ability to seamlessly sync data between NetSuite, Salesforce, Shopify B2B, and Microsoft Outlook. This integration reduces manual data entry and ensures that NetSuite remains the central hub for all business data, enhancing both customer and employee engagement. Furthermore, NetSuite’s Customer 360 has been upgraded with new features, charts, and metrics, giving businesses a comprehensive view of customer status, history, and recent transactions. This helps improve relationships and engagement with customers, providing them with more personalised and responsive service.

Partner with OSSM for NetSuite ERP Implementation

Selecting the right partner for your NetSuite ERP implementation is essential for achieving success. OSSM is a trusted NetSuite solution provider, offering expert guidance, seamless implementation, and ongoing support to help you maximise the potential of your ERP system. Here’s what makes us stand out:

• Expertise and Experience
With years of delivering NetSuite financial management solutions, OSSM has a deep understanding of the challenges businesses face. We provide customised strategies designed to optimise efficiency and overcome obstacles.

• Tailored ERP Solutions
Recognising that every business is unique, we take a personalised approach to NetSuite ERP implementation, ensuring the system aligns with your specific goals and operational needs.

• Smooth Implementation and Integration
We offer comprehensive ERP implementation support, ensuring a smooth transition to NetSuite with minimal disruption. Our services also include seamless integration with your existing systems, along with detailed training and ongoing support.

• Committed Customer Support
From initial planning through to post-implementation, our team is dedicated to helping you get the most out of your NetSuite ERP system. Our support team is always ready to assist in maximising system performance and resolving any challenges.

• Proven Track Record
We’ve helped numerous businesses improve their operations with NetSuite, establishing ourselves as the ideal partner for companies looking to implement or optimise their ERP system.

Ready to Transform Your Business with NetSuite 2025.1? 

The NetSuite 2025.1 release brings impressive improvements that will help businesses operate more efficiently. With enhanced automation, AI-powered insights, and a more intuitive user interface, NetSuite remains the leading solution for modern financial management.

If you’re planning to implement NetSuite ERP or are in search of a new NetSuite ERP partner, OSSM is ready to assist. Contact us today to discover how we can help you optimise your business operations for sustained success.

Join us at the ERP HEADtoHEAD™ event, where we’ll be exploring the latest trends and discussing the strategies shaping the future of ERP. Visit our stand to discover how NetSuite can drive efficiency and growth for your business, and don’t miss our team’s expert presentations in the Projects and Production sessions.

Let’s connect and explore how NetSuite 2025.1 can empower your organisation with smarter financial management and AI-driven insights. Register here: erpheadtohead.com/uk/

About the Author

Picture of Brian Doherty

Brian Doherty

Brian is an accomplished Project Manager with a background in the ERP software industry. He possesses expertise in Business Process, Sage Products, NetSuite, Requirements Analysis, and Technical Support. As the Operations Director of OSSM, a member of the Noledge Group, Brian has directly implemented or been involved in the implementation of NetSuite ERP cloud-based software in various businesses across multiple sectors.

beautiful woman human robot artificial intelligence

Exploring AI for NetSuite

by AINetSuite ERP
  • AI, NetSuite ERP

In today’s technologically advanced world, staying ahead in business means embracing the latest technologies that can drive efficiency, enhance decision making and foster innovation. Artificial intelligence (AI) has emerged as a powerful tool for businesses, proving to be an invaluable asset for every day operations across a variety of industries. From streamlining complex processes to providing deep insights into trends, AI’s diverse capabilities are transforming the business landscape.

Among the applications of AI in business, its integration into existing software has been particularly beneficial, especially those that aren’t as technically advanced. NetSuite continually adapts and updates its range of products to incorporate the most advanced technologies and AI is no different. The NetSuite 2024 Release 1 offers new AI capabilities and is designed to enable businesses to benefit from AI without the cost and complexity of navigating new systems. The new and improved NetSuite products are revolutionising business management, enhancing performance and helping teams achieve more.

The Role of AI in Today’s Business World

AI is more than just a buzzword, it’s transforming how businesses operate. With its ability to learn and adapt, AI helps businesses stay at the forefront of efficiency and innovation. Not only does it automate routine and repetitive tasks, speeding up processes and reducing the likelihood of human error, but it also processes large volumes of data with ease. With the help of AI, employees can focus on more strategic activities, increasing overall operational efficiency.

The application of AI ranges from automating customer service with chatbots to optimising supply chain management, enabling common business processes to become more refined and responsive. The integration of AI is here to stay and it will continue to redefine the business ‘norm’, with both general and industry-specific advancements impacting day-to-day operations.

AI’s Integration into NetSuite

For businesses already using NetSuite, the integration of AI into systems can result in more streamlined and effective operations. AI enhances various features of NetSuite, from Enterprise Resource Planning (ERP) to Customer Relationship Management (CRM), and the new upgrade is being rolled out at no additional cost to businesses.

By updating existing NetSuite products with AI, businesses don’t have to become AI experts. They can continue to use the software systems they are familiar with, but benefit from everything AI has to offer. Whether it’s managing finances, sales or HR, operations can be streamlined and deeper insights can be provided, all without having to get your head around new, complex technology. Your entire business can benefit from the way NetSuite works and AI can improve operational outcomes across departments.

New AI Features in NetSuite

Evan Goldberg, co-founder of NetSuite, recently discussed the evolution of NetSuite and embracing AI with CFO Thought Leader, highlighting AI’s indispensable role across industries. Whether businesses already have NetSuite or are considering upgrading their existing software to a smart, flexible and cloud-based solution, here are some of the new AI features that can support daily workflows and improve business performance:

  • Generate Personalised Content

One of the biggest benefits of AI is that it enables more personalised experiences for users, by learning from their interactions with the system. This means NetSuite can now offer tailored recommendations specific to the needs of each business, including creating contextual and personalised content. NetSuite Text Enhance is designed to help improve employee productivity and it can assist with content creation for everything from product descriptions to customer support communications. This generative AI service uses NetSuite data to create first-draft content for employees, speeding up daily tasks.

  • Produce Forecasts

AI predictive algorithms in NetSuite now provide advanced analytics that help in forecasting trends and making proactive business decisions. This capability allows businesses to anticipate market changes and customer needs more accurately. NetSuite Planning and Budgeting now benefits from Intelligent Performance Management (IPM), which is powered by machine learning. Using predictive algorithms, businesses can monitor forecasts, uncover trends and improve predictions about future performance. AI-based analysis also enables businesses to identify anomalies and take action to rectify them.

  • Analyse Data

Within NetSuite, businesses can collate important data and generate reports that enable them to uncover insights. Using these reports, businesses can improve the decision-making process and achieve desired outcomes. NetSuite Analytics Warehouse uses prebuilt AI models to deliver deeper insights. By providing access to a collection of dashboards and quickly building reports, AI offers enhanced visibility and helps employees identify patterns and opportunities within data. Uncovering insights, such as key drivers of revenue growth, can simplify various sources of data and support ongoing business success.

Investing in NetSuite Solutions

As AI continues to evolve and become more sophisticated, its integration into business solutions like NetSuite is inevitable. It’s fair to say the enhanced capabilities provided by AI not only improve the efficiency and effectiveness of day-to-day business operations but also provide opportunities for innovation and growth. For businesses wanting to gain a competitive edge and thrive in a saturated market, investing in NetSuite products and using AI to your advantage can have a significant impact on both short-term and long-term success.

Contacting a knowledgeable NetSuite consulting partner is the best way to implement NetSuite into operations, ensuring the software meets all of your business requirements. At OSSM, we have a team of highly experienced NetSuite experts and we genuinely care about the outcomes of the projects we work on. We can guide you through the integration of NetSuite into operations and help you leverage the new AI capabilities, transforming your business’ capabilities. If you have any questions about NetSuite solutions or our implementation services, don’t hesitate to get in touch with our team.

About the Author

Picture of Roger Gribbin

Roger Gribbin

Roger Gribbin is an IT professional with over 25 years of experience in various roles, involving assisting customers with selection projects for ERP, CRM, and BI, as well as hands-on implementation and project management in medium-sized organisations in Ireland. He currently serves as the Sales Director for the Noledge Group, which comprises OSSM, a NetSuite Solution Provider, and Envisage, a Sage 200 and Sage Intacct Partner.